Front Office

Front Office 2 Months

Front Office

  • Category Reception
  • Duration: 2 Months
  • BQFC Level: nc2
  • Course Level: Beginner
Course Description

Course Duration (Hours)

Institute Training: 295 Hrs Hours

OJT: 240 Hrs Hours

Total = 535 Hours

Trainer & Trainee Ratio

Practical: 1 : 12

Theory: 1 : 20

Training Outcome
  • Valid Citizenship Identity Card
  • Security Clearance Certificate
  • Class X Marksheet
Training Outcome
  • Perform personnel hygiene and grooming
  • Access reservation
  • Process reservation
  • Address reservation
  • Prepare for guest arrival
  • Handle guest arrival
  • Organize guest departure
  • Prepare for front office records and reports
  • Handle telephone calls
  • Handle guest complaint
  • Handle guest luggage
  • Conduct bell desk services
  • Provide information on recreational services
  • Monitor financial transactions
  • Complete routine records and reports
  • Perform night receptionist duty
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